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Refund Policy
Eligibility for Refunds
We accept refund requests under the following conditions:
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The request is made within 7 days of delivery.
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The product is unused, in its original packaging, and in the same condition as when you received it.
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The product was damaged upon arrival, or you received the wrong item.
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The customer must return the product back to us for the refund to be processed.
Return Process
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Contact us at support@slumcity.shop with your order number and reason for the return.
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We’ll review your request and provide return instructions.
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Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
Refund Timeframe
If approved, your refund will be processed within 5–10 business days to your original method of payment. Please note that bank processing times may vary
Return Shipping
You are responsible for return shipping costs unless the item arrived damaged or the wrong item was sent.
Contact Us
If you have any questions or concerns about this Refund Policy, reach out to us:
Email: support@slumcity.shop
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